Return, Exchange & Damage Policy
You can expect delays during launches, holidays, sales, restocks and promotions. If you need your order by a specific date, please make sure to order early to ensure it is received on time. We provide tracking numbers that are emailed once orders have been shipped. If for any reason you do-not receive your tracking number, contact us at firstname.lastname@example.org please provide your order number in the email.
We offer refunds or replacements for damaged or missing items (at our fault) within 14 business days of delivery. items that were incorrect within 14 business days of delivery. We are not responsible for products damaged by the customer. We will email you with further instruction on how to return your product.
Strobe Cosmetics will pay postage for replacements/exchanges on items that were incorrect on our behalf within 14 business days of delivery. If your tracking shows DELIVERED but you have not received your package, contact your local post office immediately and speak with your postmaster or the mail person who delivers your mail.
We gladly accept returns and will issue you a full refund (excluding shipping costs) on items within 14 business days of delivery. Items must be packaged in original packaging and must still be full to qualify for a refund.
Stolen & Lost Package Policy
We are not responsible to replace lost or stolen packages once the post office has shown a delivery confirmation. Though these things do not happen often, if you are a victim of mail theft make sure to immediately file a theft claim with the United States Postal Service and provide them with the tracking confirmation we have provided.
If you input your shipping address incorrectly and your package is returned to the sender (us), we will refund your order (excluding cost of shipping) once we receive the package.
All sales are FINAL unless cosmetics are damaged or defective. We mark all international packages as Merchandise. We are not responsible for any custom fee's due upon arrival to your country. You may need to pay custom fees/duties before your postal service will release your package to you. Once your tracking is posted as DELIVERED our responsibility for your package becomes fulfilled. Please expect to receive your order 2-6 weeks from shipping date.