Frequently Asked Questions
Q: Are your products tested on animals?
A: Absolutely not! We would never put our animal friends through something so horrific. We pride ourselves in being 100% cruelty-free from the very beginning. We test all of our products on willing human subjects. We are also Leaping Bunny and Logical Harmony certified! More info on our Cruelty-Free Promise page
Q: Where are your products made?
A: All of our products are made right here in the USA.
Q: Are your products handmade?
A: Everything except The Creepy Cute Palette, Arcana Palette, and Divinity Palette are handmade right here in California.
Q: Are all of your products Vegan?
A: Yes! All of our products are 100% vegan, and will remain 100% vegan forever.
Q: I am sensitive to some ingredients commonly found in cosmetics. Do you have your ingredients listed?
A: All of our ingredients are listed on each individual product page here on our website. All of our products are 100% vegan, gluten-free, and cruelty-free.
Q: An item I ordered arrived damaged/ I did not receive the correct product what do I do?
A: Don't worry, we got you! Please read our Refund Policy for help.
Q: How do I contact you?
A.1: Have a question about your order? Email us at email@example.com with your order number in the subject line.
A.2: Have a general question? Email us at firstname.lastname@example.org.
Q: Do you ship to my country?
A: We ship everywhere except Mexico, Kuwait, Nigeria, and Italy.
Please keep in mind customs and additional shipping fees may apply depending on your country's postal service, and we have no control over these additional fees.
**Due to service impacts related to the COVID-19 pandemic, USPS has temporarily suspended international shipping for some locations. To see if your country is on the list, please visit:
Q: How much does shipping cost?
A: We offer $7.00 flat rate shipping to anywhere in the U.S (Including Hawaii and Alaska) All U.S. orders $75 and over ship for free!
$15.00 for Canada
$25.00 Flat rate shipping for the rest of the world.
*USPS changes their shipping prices, so our shipping prices may fluctuate*
Q: When will my order ship?
A: Keep in mind we are an indie brand run by one person, so orders may take a little longer to be shipped. Orders typically ship within 3-10 days, but can take longer during launches, holidays, sales, and restocks.
Q: Why hasn't the tracking for my package updated for (x) days?
A: It can take anywhere from 24-72 hours for tracking to update. Don't worry, it's on it's way!
Q: What shipping service do you use?
A: We use USPS for all of our shipments.
Q: What is your return policy?
A: Due to the hygienic nature of our products we do not accept returns. All cosmetic item sales are final. However, we do accept returns of non-cosmetic items like our enamel pins sets.